Make a payment

Payment online

To pay online, click here.

To pay online in relation to Council Tax money you owe, click here.

Please ensure you have your reference number and details to hand.

Call us

To pay by 24-hour automated payment line, please call 0333 320 1100.*

To pay by 24-hour automated payment line in relation to Council Tax money you owe, please call 0300 456 2773.*

To speak to an operator, to make a payment, or to discuss direct debit options, please call the team on 0333 320 1822.*

To speak to an operator, to make a payment, or to discuss direct debit options in relation to Council Tax money you owe, please call the team on 0333 320 2530.*

Our opening hours are 8am to 8pm Monday to Friday and 8am to 4pm Saturday.

Banking

To pay by bank transfer or standing order, please use sort code: 30-95-74 and account number: 49249068 and quote your reference number to make sure we know what the payment is for.

To pay by bank giro credit, please use the pre-printed slip provided on your letter. Make sure you put your name and reference number in the right section, so we know what the payment is for.

Post

To pay by post, you can send a Postal Order, cheque or bank draft, made payable to ‘Marston’. Payment made this way must be for the full amount, and sent to: PO BOX 12019, Epping, CM16 9EB.

Please make sure that you write your name and reference number clearly on the payment, or attach these details, so we know what the payment is for.


Customer debt advice

There are a number of ways to get help and support. For more information on customer debt advice click here.

Please note:


If you are making a payment please make sure you provide your name and reference number so we know what the payment is for. If you don’t do this, we may not have enough information to update our records to show you’ve made payment.

If we can’t tell which account, customer or client a payment is for, we will hold the money (called an ‘unattributed payment’) in suspense for up to 180 days. This means we won’t touch it for that time. After that time, we may keep this money. If a customer later shows us proof that they made an unattributed payment, we will apply it correctly or refund the customer.