Council tax & business rates

As the UK’s largest judicial services Group, we help over 250 local authorities in the UK to improve customer service, reduce costs and raise collection rates.

Every local authority is different. After 75 years’ experience of working with District and City Councils, Metropolitan and Unitary Authorities, London Boroughs and Consortia we have gained a unique perspective of the most effective policies and techniques to maximise local tax recovery.

What can we do?

As our client you can expect to receive the most professional full service offering available anywhere in the UK, active in every area of debt recovery from the earliest stages of compliance and debt repair to authorised High Court Enforcement, all under one roof.

Acting on your behalf to collect unpaid council tax, housing benefit overpayments and sundry debts, no other provider has made the level of investment in the scale, quality, range and accuracy of the services which we can provide.

With our uniquely integrated approach and substantial investment in nationwide service excellence we have proven that we can significantly raise collection rates and reduce costs by being able to accurately profile and segment cases and deploy the right services and skills in each situation according to the type of debt or customer.

How can we help you?

We will be delighted to work with you to design an approach that precisely meets your requirements and produces the best results. Our nationwide services cover the complete range of collections and enforcement activities. Here are the most common types of service we provide:

Amicable recovery (pre-enforcement)

We can save you money and time by conducting a significant proportion of recoveries before the enforcement process begins.

Enforcement

Our certificated enforcement agents visit the customer to enforce a Liability Order.

Post-enforcement recovery

Where no contact has been made, escalate the case to our Customer Care Centre for post-enforcement warrant recovery.

Empty property inspections

Our nationwide field force can provide rapid empty property inspections on your behalf.

Tracing & investigation

Establishing the whereabouts of more of the individuals who owe debt.

Single Person Discount Review

Accurately authenticate your records without outsourcing the whole process.

Pre-litigation reports

All the information you need to decide whether the customer has the ability to pay.

Charging Orders

Arranging Charging Orders on your behalf.

Bankruptcy/liquidation

Arranging bankruptcy and insolvency actions on your behalf.

Arrest warrants

Professional, courteous and sensitive execution of bail, no bail and committal warrants for unpaid council tax and business rates.

Debt surgeries

Helping councils provide access to independent advice and support.

Sundry debts

Integrated compliance and enforcement produces real results.

What happens next?

The process is simple. Tell us about your recoveries and resourcing challenges and, if possible, the recovery rates you are achieving with your current collections and enforcement activities, even if other providers are being successful. We will be happy to advise you on the most appropriate methods you can add to your approach and any alternative solutions we can provide that will improve your results.

Your advantage.

INTEGRATED COMPLIANCE AND ENFORCEMENT BRINGS REAL RESULTS.Our multi-award-winning services are based on the individual care and attention we give to every case and the active contribution of experienced practitioners guiding every part of our integrated operations. We believe our ethical approach and our commitment to standards of excellence and compliance make a valuable contribution that helps to shape our industry. The result is refreshingly simple – we collect more unpaid debt with fewer complaints than any other provider.

Real
Advantage

More for less.

By focusing on early-stage compliance and debt repair, our uniquely integrated approach is proven to reduce costs, raise recovery rates and improve customer service. All of our 600+ dedicated enforcement agents receive the highest standard of City & Guilds accredited training to make sure they are properly equipped to read people, situations and behaviour, identify genuinely vulnerable cases and understand compliance.

Smarter services.

Our intelligence-led operations are enabled by significant investment in purpose-built case management technology that instantly connects our nationwide field force with dedicated client managers, our 50-seat contact centre and clients themselves. Our Tracing and Investigation divison combines specialist knowledge and skills with enriched data derived from several leading credit reference and market data sources to drive smarter, more efficient processes.

Better value.

Our unmatched commitment to professionalism and transparency meet the highest ethical standards and are evidenced by independently published audits and ethical practice reviews. With one of the industry’s lowest complaint levels despite our scale, our clients achieve unrivalled results with complete and cost effective solutions that are better value by design.