Amidst challenging economic conditions, quickly recovering unpaid debts for business and individuals and helping employees to fast track enforcement of their unpaid Employment Tribunal Awards is more important than ever.
Collecting what is due as quickly as possible is a natural priority, particularly in difficult times, where cash flow is under pressure, small businesses are fighting for survival and growth and individuals are struggling for rapid settlement of monies owed to them.
From the simplest tracing, investigation and process serving to High Court Enforcement, having the right skills and expertise to provide effective services in the field, quickly and to every local postcode, is a real advantage. With over 600 dedicated enforcement agents, ours is the UK’s largest and most professionally trained field force for collections and enforcement services.
Our transparent, intelligence-led services provide greater confidence with ethical, firm but fair treatment of customers and a focus on early-stage compliance that is proven to achieve recoveries faster.
What can we do?
Our nationwide presence makes the same high quality of services immediately available to you anywhere in the UK. Experienced recoveries specialists combine sophisticated electronic verification and the latest assessment techniques with the industry’s most professional collections, enforcement and field services to bring you rapid results.
How can we help you?
A complete range of services are available either individually or combined into an integrated solution that precisely meets your requirements, including:
Process serving & letter delivery
With a nationwide field force of dedicated agents, we are able to directly issue and serve any legal documents or letters throughout England and Wales.
These can include Claim Forms, Statutory Demands, Charging Orders, Sworn Affidavits and Witness Statements. Once served, our agents will provide a certificate of service to confirm delivery.
This service is offered by our sister company, Swift Credit Services.
High Court services
High Court enforcement is the fastest and most effective form of enforcement in the UK. By transferring up your court order for enforcement as a High Court writ, we recover the money owed to you by the customer under the judgment and pay this money back to you quickly.
Marston is the UK’s leading judicial services Group, recovering more monies for High Court clients than anyone else.
When traditional debt collection methods fail, our expertise as authorised High Court Enforcement Officers enables us to prompt immediate engagement from individuals or businesses that have been ordered to pay money, return property or vacate land.
If you have a High Court judgment less than six years old that has failed to be enforced, even by another provider, we can also help you with our High Court returns service.
High Court returns
Turn your unenforced writs into real results by sending us your High Court returns.
Send us your unenforced High Court writs under six years old, and we will perform detailed tracing and investigation on each case, reassigning all newly traced cases to our authorised High Court Enforcement Officers through our market-leading enforcement process.
As an existing client, you can simply instruct us to subscribe cases you have already assigned to us into a rolling programme of regularly scheduled tracing and investigation.
This includes optional desktop and field investigation services that get more results and provide the best chance of returning these gone-aways to the recoveries process in the period prior to writ expiry.
Employment tribunal awards
If you have been successful at an employment tribunal but have not received the payment, a Fast Track enforcement scheme is now available.
A new Fast Track scheme was launched by the government in April 2010. Since this date, as soon as a respondent has defaulted in payment of the award, you can complete an Enforcement Form and send this to Registry Trust Ltd (RTL) together with the documents mentioned on the form. There is also a court fee of £60 (made payable to HM Courts and Tribunals Service) required which is added to the amount the respondent already owes. RTL allocates a High Court Enforcement Officer to whom the documents are sent. You will then be contacted by the officer assigned to your case who will arrange to register the award with the local county court and transfer it up for enforcement in the High Court by means of a Writ of Fieri Facias (Writ of Fi Fa). This empowers an officer to recover the monies owed. The Fast Track system has also been simplified and can be carried out as a single court process. Unlike the enforcement of a judgment, if we are unsuccessful in recovering the award you will not be required to pay a fee.
Commercial rent recovery
Not even 24 hours – our professionals are ready to act today.
Rent arrears cost commercial landlords and managing agents thousands of pounds each year. Prompt action to secure outstanding payment is crucial to ensure tenants do not abscond without paying, to avoid arrears escalating and if possible to try to retain the tenant. Delays often result in a total loss of rent and potentially costly damage to the property, with subsequent further costs and possible loss of rental income whilst repairs are completed and new tenants found.
More about the service can be found on Swift’s website.
Efficient solutions for evicting tenants from commercial and residential properties either through common law or via a court order.
Assisting landlords in evicting tenants from commercial and residential properties can require support at each stage of the process, from serving a possession notice through to High Court eviction. Having the complete range of services in-house gives us a distinct advantage when speaking to tenants and often results in cases being resolved earlier.
Amicable recovery (pre-enforcement)
We can save you time and money by conducting a significant proportion of recoveries before the enforcement process begins.
Before commencing the enforcement process, we contact the customer on your behalf to clearly explain the consequences of non-payment and provide the opportunity to arrange payment, query liability or inform us of any vulnerability issues. We also make background checks to assist contact centre enquiries and negotiations, and direct follow-up visits to encourage non-responding customers to re-engage.
Our respectful, courteous and skilled approach results in higher collections, lower complaints and provides the earliest opportunity to identify vulnerable customers, guiding them to appropriate help and support through our own Welfare Support Unit.
What happens next?
The process is simple. Tell us about your service requirements and we will be happy to advise you on the most appropriate recovery methods and the integrated approach to services we can take that will quickly get you the results you need.